I received a call from a client that had always booked land vacations with me in the past. They had never considered a cruise before, but they’ve seen my pictures and have been reading my blogs and newsletters over the years. One Sunday morning they saw an ad for a cruise that sparked some interest. Being first time cruisers they had plenty of questions about what to expect for their cruise vacation. Some of the questions were:
- What should we pack?
- What can we wear to dinner?
- Where happens when we board the ship?
- What will the weather be in each port?
- What excursions are available?
- Will we have internet and Smartphone access at sea?
- What are the dining options on the ship?
- Do we need to exchange currency in each port?
As a travel agent, I have access to resources and tools that allowed me to answer their questions in a timely manner. My personal experience and training also gives me the knowledge to answer many questions that others might have to research. It saved my clients a lot of time and effort I was able to make sure they knew everything they needed for a great vacation. For this client, I sent them current ship overviews, info about life onboard and created custom port guides for each stop on their cruise.
This client contacted me a few times while they were on the cruise. It was great to hear from them and what a great time they were having. We chatted briefly once they got home and now I am looking forward to seeing all of their pictures from their first cruise.